We're here to help

Talk to a real person.

A question about your order, your skin or the serum? Write to us. No bots, no scripts: a real person reads every message and gets back to you.

  • A real person answersEvery message is read and answered by our team, never a bot.
  • Quick repliesWe aim to reply within 1 business day.
  • Help with your orderTracking, delivery or a change? Add your order number.
  • Secure checkoutPayments are encrypted. We never see your card details.
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Send us a message

Fill in the form and we'll reply by email.

Your details are only used to answer you. Never shared, never sold.

  • Tracked delivery Australia-wide
  • Dispatched in 1–2 business days
  • Secure checkout
  • A real person answers

Quick answers

Before you write to us.

When will my order ship?

Orders are dispatched within 1–2 business days. As soon as yours leaves, we email you a tracking number.

How do I track my order?

Use the tracking link in your shipping confirmation email. Can't find it? Check your spam folder, or send us your order number with the form above.

Can I change or cancel my order?

Write to us as soon as possible with your order number. If it hasn't shipped yet, we'll do our best to change it.

Is the serum right for my skin?

Tell us a little about your skin in the form and we'll answer honestly. Whatever your skin type, patch test on the inner arm for 24 hours before first use. If you have a fish allergy, this serum is not for you: it contains salmon-derived ingredients.

Where do you deliver?

Australia-wide, with tracked delivery.