Refund policy

REFUND POLICY

Returns & Refund Policy

Last updated: 11 November 2026

At Revina, we want you to love how your skin feels. That's why we offer a 30-day satisfaction guarantee from the day you receive your order. This guarantee is in addition to your rights under the Australian Consumer Law.

30-day trial conditions

  • You can try the serum on your skin: a product that has been opened and partially used is accepted.
  • The bottle must not be more than 50% empty.
  • Your return request must be made within 30 days of delivery.
  • Return shipping for change-of-mind returns is at your expense.

How to return an item

  1. Email us at seburlepshop@gmail.com with your order number.
  2. We'll confirm the return address and the next steps.
  3. Once we receive and inspect your parcel, your refund is processed within 5–10 business days to your original payment method.

Faulty or damaged products If your serum arrives damaged or is faulty, contact us with a photo of the product and the packaging. We'll offer a refund or replacement at no cost to you, including return shipping.

Your rights under the Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Exclusions from the 30-day trial The 30-day satisfaction guarantee does not cover products that are more than 50% empty, or products that have been tampered with or damaged intentionally. This does not limit your rights under the Australian Consumer Law.